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Frequently Asked Questions (FAQ)
- Do I need a special transformer for Tru-Scapes® color lights?
No, you do not need a special transformer to operate the color bulbs. Once the app is downloaded you are connecting from your phone directly to the bulbs themselves, so the transformer does not impact operating the lights.
- Which Tru-Scapes® lights will have color changing ability?
The Tru-Scapes® PL-102 pillar light and TS-A6000C undercap light come with built in color modules. The TS-B102, TS-B106, TS-B201, and TS-B203 will have color changing bulbs sold separately that can be dropped in to replace the regular bulb.
- Can the Tru-Scapes® color lights be operated on more than one device?
Yes, when opening the Tru-Scapes® color app for the first time you will be prompted to create an account for the app. Once this is created you can then login to the same account on multiple devices and control the lights from all devices that are logged into the same account.
Another option is within the app clicking the drop-down arrow next to the Home button on the top of the main dashboard and clicking Home Management, My Home, and then add member will allow you to send a code allowing other devices to control the lights.
- Account Setting
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- Discount & Payment
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- Can I control my Tru-Scapes® lights form anywhere with this?
No, the Tru-Scapes® color bulbs operate through a Bluetooth connection NOT Wi-Fi. This means that you must be within 50ft with minimal obstructions in between you and the lights to control the lights.
- What is the connection range on the Tru-Scapes® color lights?
There are a lot of determining factors for the connection range, but we have found that the usual range is around 40 feet with a clear line of sight.
- Can I operate the Tru-Scapes® color lights inside of my home?
Yes, if you are within range of the Bluetooth connectivity you will be able to control Tru-Scapes® color bulbs inside of your home.
- What is the maximum distance between lights for them to be in the same group?
As long as you are connected to all the same lights at the same time you will be able to group them.
- What are the capabilities of Tru-Scapes® color bulbs / lamps?
The Tru-Scapes® Color bulbs are capable of color changing, kelvin changing (white changing), dimming, and grouping for controlling multiple fixtures at once.
- Can Tru-Scapes® color bulbs retro fit into an existing system?
Yes, the color bulbs can retrofit into existing lighting systems that have been installed in the past year (2020). The TS-A6000 can easily be retrofitted by removing the regular light bar and installing the new color bar. The MR16 bulbs will fit into the B102 accent light and the B203 inground well light. The Par36 bulb will fit into the B106 accent light and the B201 inground well light.
- How many color lights can be added onto the app?
The app will support up to 120 fixtures inside a single “Home”. To add and control more than 120 fixture will require creating another Home inside the app by clicking the drop-down arrow on the top left and selecting Home Management, and then Create a home.
- How do I remove fixtures from the app?
If you click and hold on one of the light icons it will open a screen where you can remove fixtures. You can only remove nine at a time, so if you would like to remove more you will need to repeat the process.
- Can I use the “Smart” button to create programs to automate the lights in the app?
No. This is not possible.
- How do I control Tru-Scapes® color lights?
Through the Tru-Scapes Color Control App that is available on the Apple Store or the Google Play Store. Links are available on the color app page.
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F. A. Q
More FAQs
Information can be found online throughout our resource pages, through your contractor or dealer, or directly through contacting us.
Our warranty is outlined on the warranty page.
At this time you cannot purchase certain products directly from Tru-Scapes®. You can find deck and structure lighting products at: truscapesdecklighting.com.
For this information you will need to speak with your local dealer or contractor.
We ship orders all week long. We use premier shipping methods and most of our dealers across the nation stay stocked with products.
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